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Financial Counselor, Clifton Medical Services

Department

Clifton Medical Services

Entity

Aga Khan University Hospital

Location

Karachi, Pakistan

Introduction

The Aga Khan University Hospital in addition to its five Hospitals creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan. Outpatient Medical Centres offer a range of specialty clinics including Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics and Physiotherapy, and cater to children, adults, and elderly patients for general health checks or specific disease consultations.

Responsibilities

You will be responsible for smooth clinic and day care services operation at Clifton Medical Services. Ensuring best customer services from financial and services aspects by providing cost estimates for treatment, look after corporate matters, giving financial approval for admission / discharge, respond billing related queries, and handling operational matters

Job responsibilities include but not limited to:
  • provide estimated cost of treatment to patient/attendant.
  • give financial approval for admission/discharge.
  • responding billing related queries.
  • handle complaints, act as an on-call representative to facilitate when needed.
  • handle operational works which includes Consulting Clinics, Radiology, Pharmacy, and other areas
  • handle insurance related concerns, clearing of dues/receivable of various services including outpatient, dental and day-care.
  • responsible for conducting cash-related audits. 
  • provide operational oversight to strengthen administrative functions when if needed. 
  • arrange bed availability during patient referrals. 
  • exhibit courteous and caring behavior and ensure that all revenue collected during the day should be reconciled with cashier report and physical cash available and ensure to deposit with cashier supervisor or safely kept in safe
  • ensure that all un-reconciled cash either excess or shortage should be reported to supervisor and the matter is handled as per Cash Excess and Shortage Policy and Procedures.
  • Any other administrative task assigned by HOD/Immediate supervisor. 

Requirements

You should have:
  • graduate Degree, however, postgraduate will be preferred.
  • at least 2 years’ experience of customer handling / counselling in a service organization.
  • business and customer oriented.
  • good communication skill (both written and oral).
  • ability to handle stressful situation.
  • good interpersonal skill. 
  • analytical and decision-making skills.
  • knowledge of medical terminology would have advantages but not necessary.
  • knowledge of financial and cash handling procedures
  • ability to operate cash machine and basic computer terminal
  • able to work in day/night shifts.

To Apply

Please send your detailed CV on human.resources@aku.edu. Kindly mention the position title "Financial Counselor, Clifton Medical Services" in the subject line.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by December 31, 2023