Integrated Medical Services

Aga Khan University Hospital

Lahore, Pakistan

The Aga Khan University Hospital in addition to its five Hospitals creates access through its Outreach Services across multiples cities in Pakistan. AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan. Outpatient Medical Centres offer a range of specialty clinics including Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics and Physiotherapy, and cater to children, adults, and elderly patients for general health checks or specific disease consultations.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

You will be responsible to:

• monitor staff and strive for improving their efficiency and competency by guiding them the right way of handling customers
• coordinate with doctors to schedule their clinic timings, number of patients to be seen, number of rooms to be allocated, equipment and supplies required and maintain records of the same
• coordinate and supervise functions of patients' appointments, registration and cash collection system on daily basis for smooth functioning of clinics in collaboration with nursing arm
• keep abreast of any policy changes in the organization which may affect clinics and communicate the same in a timely manner to the concerned staff
• ensure counter checking and signing of Daily Revenue Reports in accordance with Revenue Collection and Cashiering protocols
• contribute in achieving at least 90% positive indicator score in patients' satisfaction-related aspects by being polite, helpful, efficient with a focus on CARR (Communication, Attitude, Respect & Caring and Responsiveness) behaviors
• handle patients' queries by taking periodic rounds to ensure smooth operations in assigned areas for keeping customers satisfied
• monitor staff roster and attendance for maximizing efficiency and minimizing staff overtime cost
• responsible for achieving budgeted volumes and revenues for the available services of respective Medical Centre. 
• ensure that major KPIs like volume, revenue, patients' length of stay, consultants' arrival time and call center reports meet the defined benchmarks and take corrective actions where necessary.

Applications should be submitted latest by December 9, 2024