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Supervisor, (Administration)

Entity

Aga Khan Hospital, Hyderabad

Location

Hyderabad, Pakistan

Introduction

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

Responsibilities

You will be responsible to
  • handle patient complaints and deal with crisis situation in most-professional manner
  • ensure that complaint and incident handling procedure is well understood by staff and patients and the data is timely reported
  • ensure high level of patient focused orientation among the staff to facilitate provision of quality health care services
  • interact with department heads / consultants to ensure smooth operation and service delivery
  • coordinate with support departments and provide timely response to departmental management and patients as well
  • manage daily operations of assigned departments and ensure all issues are dealt promptly and effectively
  • coordinate maintenance related complaints and provide follow-up report to immediate supervisor
  • notify any unusual observation in the work area to immediate supervisor.

Requirements

You should have:
  • a Bachelor's degree, preferably in Business Administration, Administrative Sciences or equivalent
  • at least two years of relevant work experience
  • good interpersonal skills, particularly communication skills
  • ability to work under stress meet stringent deadlines
  • proficiency in the use of computer applications, particularly MS Office
  • ability to effectively work independently as well as in teams
  • willingness to work in all shifts.

To Apply

​You should send your updated resume on human.resources@aku.edu and mark the subject line with position title "Supervisor 10031809”

Only shortlisted candidates will be contacted. 

Applications should be submitted latest by January 23, 2023