Supervisor (Temporary Contract) - Perimeter Control Project


Aga Khan University


Karachi, Pakistan


Aga Khan University Hospital invites applications for the position of Supervisor. This is a temporary based contract.


Your responsibilities would include, but not limited to:

  • manage a team of Customer Services Representatives for Perimeter Control Project
  • ensure the availability of CSRs at all entry points of hospital buildings/areas at main campus (Stadium Road, Karachi)
  • ensure adherence to COVID-19 SOPs at the Main Campus with the help of Perimeter Control CSRs
  • measure all KPIs, prepare daily, weekly and monthly reports, conduct regular trainings
  • provide supervision, constant guidance and support to the Customer Services Representatives(CSRs) with their daily tasks
  • handle escalations of aggressive and agitated patients/visitors in a tactful and calm manner 
  • ensure everyone is following SOPs: Wearing a mask; maintaining physical distance, one patient bringing only one attendant, and no visitors allowed if not necessary
  • measure all KPIs, prepare daily, weekly and monthly reports, and share with leadership
  • manage any adverse situations arising from instance on the adherence of the above-mentioned SOPs
  • conduct regular rounds to hospital buildings and areas to ensure the patients/visitors available inside, are following COVID-19 SOPs/guidelines
  • support with any other task or responsibility given by the Supervisor or Manager.


  • Bachelor’s Degree; Preference will be given to individuals with Business / Masters or Bachelors Degree in Public Administration. 
  • 1 to 2 years OF related experience as Supervisor/Team Leader in Customer Services.
  • excellent communication skills in English and Urdu (written and verbal both)
  • excellent interpersonal and people management skills
  • ability to lead and manage teams
  • ability to resolve problems where possibly and escalate timely, where necessary, with thorough follow up 
  • ability to work in/with teams
  • ability to handle difficult interactions or situations politely, and manage escalations
  • Smiling and pleasant demeanour
  • Availability six-days a week, including holidays, in 8 hours’ shifts, in between 8:30 AM to 8:30 PM. 

To Apply

​Please send your application to human.resources@aku.edu Please mark the subject with “10654321”. Only shortlisted candidates will be notified.


Applications should be submitted latest by April 18, 2021