Analyst, Information Technology


Service Delivery


Aga Khan University


Karachi, Pakistan


You would be responsible to provide hardware support to Network Infrastructure, IT equipment being maintained in-house, including PCs, printers, telecomm and other ancillary equipment.


Your responsibilities would include;

  • Installing, configuring and maintaining PCs, Laptops, Printers and applications for both hardware and software. Maintaining and troubleshooting handheld (iOS, Android, Windows, etc) and troubleshooting, repair and networks.
  • Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required.
  • Providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications.
  • Setting up new users' accounts and profiles; responding within agreed time limits to call-outs.
  • Working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time.
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; testing and evaluating new technology; Conducting electrical safety checks on computer equipment.
  • Maintain high degree of customer service for all support queries and adhere to all service management principles.
  • Using proactive supports to maintain their Zones
  • Travel to remote/offsite locations to handle the IT related issues.


  • Bachelor of Electronics or Computer Engineering
  • Minimum 4-5 years’ experience in related field.
  • Be able to trouble shoot IT systems at module level. 
  • Have knowledge of the operating characteristics of  Desktop operating systems, MAC, Linux and troubleshooting skills related to it.
  • Have proficient Knowledge of networking, hardware & software.
  • Be a team player who can work successfully with other departments.
  • Good communication and interpersonal skills

To Apply

​Please send your CV to human.resources@aku.edu. Please mark the subject with “10038117”.Only shortlisted candidates will be notified. 

Applications should be submitted latest by December 2, 2020