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AKUH, Nairobi
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Aga Khan University Hospital, Nairobi aims to provide the best possible treatment and care for its patients. The Hospital is committed to improving the quality of services by listening to what our patients, their relatives and visitors tell us about them.
Making a Comment or Suggestion
If you would like to make a general compliment, comment, complaint or a suggestion, please fill the form below and submit.
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Who do I complain to?
Wherever possible, you should tell someone close to the cause of your complaint, for example, a doctor, nurse or receptionist. In many cases, it should be possible to sort out the problem straight away. This procedure is called local resolution.
Whoever you ask to look into your complaint, they will do their best to sort out the problem as quickly as possible. Sometimes they need to involve other staff to establish what has happened and to decide what action to take. They will be careful to ensure that any information about you is kept confidential. You will ordinarily receive a written reply to any written complaint within four weeks. When there are good reasons why this cannot be achieved, you will be kept informed of progress.
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